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Practice Management Episodes

March 18, 2025

Secrets to Managing Up That Nobody is Telling You

Kelcy Heringer asks us to change the way we think about giving direct feedback, especially to those “above” you and even the boss.  Sure, that sounds really scary. But you’ll find out why you shouldn’t be afraid of it and how to do it in a way that...
March 11, 2025

The Silver Lining of Getting Fired

… And other lessons learned growing from a tiny 700 sq. ft. Pepto-Bismol-pink office with three employees to three locations and a team of 90 (with 60 hired in just 14 months!) This week we flip the script as Andrea Watkins sits down with Austin...
March 4, 2025

From the Front Desk to Leadership in Record Time

Growing an aesthetic practice from 30 to 100 team members in just one year is almost unheard of. Heather Hughes and Jenna Hennig, sisters and coworkers at Austin Plastic Surgeon, weren’t just witnesses to this growth—they were key players.  Starting...